IT’s Better Together: Meet The Team Powering Your Business

Published November 18, 2020 | Categories: BITS News , BITS Team , IT Services

No matter the size or scope of your organization, success is always the result of a team effort. Where talented and driven people come together with a common purpose, amazing things happen. The Beacon IT Services team (BITS) is no different. Coming from a range of experiences and with their own wealth of knowledge and skills, every member of BITS form the kind of IT services team that you’ll come to trust with any project, large or small.

What’s more, this team can integrate itself into your organization so seamlessly that they’ll feel like a part of your own team!

With a group as close-knit and dedicated as BITS, you won’t encounter the frustration of some larger companies that run you around from one IT tech to another before bringing you a solution. With us, you’ll get to put names to faces, build relationships, and trust that whoever fields your IT-related questions is capable of addressing your needs quickly and effectively.

Learn more about how our culture of collaboration and teamwork can bring you unparalleled IT support, and get to know a few of Beacon’s talented IT professionals! You’ll be seeing us around!

Mel Gonzalez – IT Support Specialist

With a combined IT experience of nearly 10 years, Mel has seen it all. A self-professed math fanatic, Mel combines two of his passions to bring BITS’ clients a first-class service experience. First, his love for solving complex problems means he welcomes a challenge and is eager to rise to the occasion. Second, his desire to continue learning means every new experience only improves his ability to meet those challenges. Working with BITS means you’ll bring Mel’s extensive experience, quick thinking, and a lifelong passion for creative problem solving to your team!

“We have so many clients with so many different needs, systems and configurations. By sharing knowledge, we are always getting stronger. We examine previous challenges we’ve had with other clients, apply that knowledge and develop a solution for you quickly.”

Dustin Shives – IT Support Specialist

Dustin came to Beacon after a 15-year career in the healthcare field and is currently finishing his bachelor’s degree in systems administration and cloud computing from WGU. While moving from healthcare to information technology might seem like a big change, Dustin doesn’t see it that way.

“At Beacon I get to keep that sense of teamwork and personal interaction that I enjoyed in healthcare. In a hospital, you have your CNA’s, nurses and doctors. Here, you have your level-one technicians, level-two technicians, system administrators and so on, but you’ve still got to have the teamwork. If you don’t have a team, if you don’t work as a team, you won’t create that common goal for your patient or client.”

Marissa Scaramuzzo – IT Support Specialist

As her father, John Scaramuzzo, cofounded Beacon when she was two years old, you might say Marissa is one of Beacon’s longest-running team members. Growing up alongside the business brought her close to computers at a young age, and her passion for technology has only grown now that she’s a bona fide BITS member. In addition to studying web design and computer sciences in high school and college, Marissa has also learned a great deal from her fellow BITS members. For Marissa, it’s this built-in culture of knowledge sharing and collaboration that sets BITS apart.

“Much of my IT knowledge comes from what Beacon’s Finest have taught me. For each person on your IT team, chances are you’ve added at least one unique skill to your repertoire. Our communication and comparing notes is crucial because it allows us to gain a larger, more detailed picture of the problem so we can better determine how to resolve it.”

Caleb Pruitt – IT Services Manager

Encouraged at a young age to pursue law, medicine, engineering, or architecture, Caleb first trained as an architect, but he always knew he was made to work in information technology. Now, as BITS’ IT Services Manager, Caleb combines nearly a decade of experience and a lifelong love of technology to bring your institution the rapid and quality IT support your institution depends on to run smoothly.

As IT Services Manager, Caleb does a bit of everything: day-to-day business management, tech support work, system administration, office administration, and more. Caleb takes great pride in his fellow BITS team members and their ability to share knowledge and coordinate efforts.

“At bigger companies, your tier-one technician may only be able to help with passwords or something like that. They read off a list of solutions to a certain point and then they pass you off. Here, our tech support and system administrators openly collaborate and a lot of knowledge transfer occurs, so our specialists are strong in all areas. Any one of ours would wipe the floor with a tier-one technician somewhere else. You won’t be working through some major hierarchy that takes days and days to resolve. Based on our metrics, we resolve 95% of all calls on the day we receive them.”

Make Our IT Team Your IT Team!

BITS is the IT team you can trust to keep your workstations and computer networks protected and running at peak capacity. Quick, responsive, and experienced, we make sure our clients stay operational and informed 24/7. From managed IT services to threat prevention and data recovery, BITS provides peace of mind and the technical know-how to keep your business humming.

We’ve been helping our clients manage their IT since 1998: we’ve been there through IT’s history and evolution, and we can help you ready your business for the future.