Local IT support. Enterprise-level expertise.
BITS combines local responsiveness, deep technical expertise, and proactive support to help businesses stay secure, efficient, and stress-free. Backed by more than 25 years of IT experience, we handle everything from cybersecurity and cloud services to infrastructure management and help desk support. Beacon's hands-on approach delivers value across four critical areas:
From cloud migration and cybersecurity to data protection and project management, BITS handles the full spectrum of IT services under one roof. And unlike most IT providers, we assign a dedicated senior project manager—not just a technical lead—to keep everything on time and on budget.
BITS monitors your infrastructure 24/7, so problems get solved before they become disruptions. With continuous uptime monitoring, patch management, and rapid on-site or remote response, we keep your systems running so you can focus on your business and your customers.
Whether you need a fully managed IT solution, co-managed support to supplement your existing team, or targeted help for a growing small business, BITS offers customized plans designed to scale with you. We plug in wherever you need us now and adjust as your business evolves.
Looking for the technical expertise of a national provider without the frustration of call centers and faceless ticket queues? BITS serves businesses across the Piedmont Triad and Wilmington with on-site support, same-day responsiveness, and a team that knows you by name. When something goes wrong, we're already on our way.
Every business depends on reliable IT—but most don't have the time, staff, or expertise to manage it alone. BITS takes that burden off your plate entirely. Our technicians provide fast remote access support and same-day on-site response when you need it, handling everything from software updates and patch management to equipment provisioning, licensing, and custom configuration. Desktops, laptops, servers, firewalls, backup devices—we've got it covered, so you can focus on running your business.
Sometimes you just need backup. If your internal team is stretched thin or lacks expertise in specific areas, BITS is ready to plug in at a moment's notice. We've helped clients reconfigure enterprise data backup solutions, resolve productivity-killing network connectivity issues, conduct compliance audits, and add bandwidth exactly when and where it was needed. Think of us as a trusted extension of your team—there when you need us, without the overhead of a full-time hire.
When you're focused on growing a business, IT support isn't always top of mind—until something breaks. Technical issues can snowball fast, and without a dedicated expert, you could find yourself offline and scrambling. BITS works with small businesses to put a comprehensive support plan in place that covers data storage, cloud services, monitoring, system fixes, and updates. And since we're local, there are no endless emails or hold queues. We'll be on-site the same day and have you back up and running in no time.
The cloud is more than a place to store files—it's a smarter way to run your business. BITS manages your cloud migration from start to finish, helping you streamline operations, reduce reliance on expensive on-site hardware, and keep your data secure and accessible from anywhere. Whether you're starting fresh or optimizing an existing setup, we'll help you get more out of your technology investment:
Ready to make the move? BITS is here to guide every step of your migration.
Your network perimeter is your first line of defense—and BITS makes sure it holds. We design, configure, and continuously monitor fully customized firewalls to keep your business protected and productive. Beyond the perimeter, our endpoint security ensures every device connected to your network is secured and ready for today's remote and hybrid work environments. From company laptops to employee home setups, we fortify your remote access plan so your team can work confidently from anywhere—without leaving your data exposed.
1250+
Active users.
2000+
Devices managed.
24/7
Support.
"The performance is really a cut above. If there’s an issue, BITS can get somebody over here pretty quick. Their monitoring capabilities are outstanding. And, the guys on the BITS team are reading, developing, and understanding what the market is doing every day. Their customer service. Beacon IT Services has a great team, top to bottom. We've had great success with BITS."
"What doesn't BITS do for us? They handle just about everything. It goes from installing a new server to helping us turn on the computer and put in the right password. I don’t even know everything BITS does for us because it’s seamless. If someone is having an IT issue, they just call BITS and it’s taken care of. Our ship is in motion. It has to keep going forward. If one thing breaks, the ship slows down. BITS keeps us on track. And that’s critical.”
