Beacon’s SiteCare Program brings all the technology and support together – custom-engineered specifically for your business or organization’s needs. A well-managed website or server means everything is always working efficiently as expected. It requires the best equipment, expert resources, and proven support services. There’s much more behind server management than meets the eye and SiteCare wraps it all into an all-inclusive bundle with a dedicated support team that is ready at your beckon call. It’s all about keeping you worry-free.
With 27 years of hosting websites and servers in our own data centers and long-lasting relationships with industry experts and partners, rest assured that your site is steadily serving your customers day-in and day-out.
Get Way More + Peace of Mind!
Get the “full stack” with SiteCare’s all-inclusive web hosting package that includes load balancing, web application firewall (WAF), SSL management, site monitoring, and much more. Web application firewalls are critical nowadays to increase the security and compliance of your website. Make sure you have a partner with this experience, or you might not be as secure as you think.
Also, when it comes to server application management, you get experienced System Engineers that customize to your needs – whereas, most vendors use control panels to manage applications which can limit important customizations. SiteCare allows you to tailor CPU, RAM, storage, bandwidth, and security features. In our business, we are doing our job when systems are humming along without issues. SiteCare’s proactive approach toward maintenance, automation and continuous tuning is all about staying ahead of any problems and lessening your worries!
Protect Your Business & Brand!
It’s one of the most prominent concerns nowadays – Is my website protected? We get it. SiteCare’s “security-first” approach makes the priority very clear. Enterprise-grade web application firewalls (WAF), DDoS mitigation, regular software patching, malware scanning, SSL enforcement and ongoing vulnerability assessments are standard. And what about disaster recovery? We have you covered! Our customers depend on us to always be on top of today’s best practices to ensure business continuity.
We Keep You Up-and-Running!
Guaranteed 99.5% uptime! With over 3000 domains and subdomains, over 1000 hosted websites and 140+ servers, we see all levels of demand on our servers and websites. High performance is essential, not just to keep your websites up and running, but to perform well in the search engines and most importantly, to provide a great experience for your online customers. You get built-in traffic distribution across nodes and data centers that ensures uptime and optimal performance, even during spikes or maintenance.
With SiteCare, we perform Uptime Monitoring from multiple locations in the United States to identify potential network issues. Our Managed Load Balancer allows us to customize a server solution based on application requirements, especially in terms of traffic and resource utilization.
Hello. How can I help you!
We are always here if you need us. You won’t be bounced around to generic support or put on an endless hold. We have a dedicated technical staff that knows your environment. While we manage your servers, we also understand your unique setup, configurations, and business needs. That means faster troubleshooting and more competent support. With US-based in-house support, you can access seasoned engineers who actually build and maintain the infrastructure, anytime 24/7.
Get Today’s Best Equipment & Tools!
SiteCare leverages the latest web hosting technologies to support modern frameworks and deliver fast and reliable performance. For over 25 years, we’ve used our own data center (co-location facility) and our own equipment to ensure that our customers get the best technology. Our senior technologists are constantly researching new tools and products. Our team manages the entire hosting infrastructure, and, with the co-location facility, we further utilize high-powered network redundancy, physical and virtual security measures, and maximize availability.
Support your Insurance & Security Requirements!
Keep your insurance rates in line by making sure that you meet ever-changing security compliance requirements. SiteCare is aligned with industry-recognized standards like CIS benchmarks and HECVAT to ensure strong security and regulatory compliance. We work with many customers to help them through this process to retain important policies and keep rates to a minimum.
All in-house! Fast & Efficient!
Get everything you need from one team, led by a senior project manager, a senior systems engineer, and a whole team of specialists. With the entire team under one roof, there is no “passing the buck” to other vendors, plus you benefit from enhanced collaboration and quick issue remediation. Count on your project manager to stay on top of the project from start to end, while the technology experts focus on what they do best.
You get a lot more for your money!
While SiteCare is primarily about the technology, you also get a team that cares about your business, brings you the best tools and innovative ideas, and ultimately, fewer worries! SiteCare is priced fairly even though it’s not “cookie-cutter” or “one-size-fits-all”. Our clients need solutions to meet their specific requirements and budget. SiteCare was designed for flexibility, with customization expected, especially as your needs change.
Get the CPU, RAM, disk space and bandwidth that you need, hosted, and managed directly by Beacon at our state-of-the-art co-location facility or in the cloud (Azure). Servers for the web, CMS, applications, domain controllers or a database, are our specialties. Includes provisioning, firewall configuration (WAF), and setup of websites, monitoring services, backups and SSL certificates.
Beacon uses state-of-the-art hardware unless otherwise requested by a client. This equipment is housed in a highly available co-location facility monitored and maintained on a 24/7 basis by Lumen (~3 miles from Beacon’s main offices). The Lumen facility utilizes such infrastructure as redundant SONET fiber optic network rings, redundant industrial diesel generators plus full battery backup, an FM2000 fire suppression system, redundant 30-Ton Liebert HVAC systems, and redundant gigabit Internet circuits. This combination of industry standard, high quality equipment and full enterprise level infrastructure gives clients a high level of availability and quality while maintaining extremely competitive value.
Beacon strives to provide the SiteCare services for twenty-four (24) hours a day, seven (7) days a week throughout the contract period. At times, services may be inaccessible or inoperable for various reasons, including (i) equipment malfunctions; (ii) periodic maintenance procedures or repairs which Beacon may undertake from time to time; or (iii) causes beyond the control of Beacon or which are not reasonably foreseeable, including interruption or failure of telecommunication or digital transmission links, hostile network attacks or network congestion or other failures (collectively “Downtime”). Beacon provides forty-eight (48) hour advance notice to its customers in the event of any scheduled Downtime and uses its best efforts to minimize any disruption, inaccessibility, and/or inoperability of services.
With SiteCare, we are committed to having your web site(s) available for http/https access by third parties not less than 99.5% of each calendar month. If in any calendar month, this standard of availability is not met, compensation is provided, with certain restrictions and exclusions.
From time to time, we schedule maintenance to support the services to apply important patches to the operating systems and critical security updates as needed. These are carefully planned and approved by our staff, with the outages typically lasting less than 15 minutes. We notify our customers at least 48 hours in advance. However, we do our best to accommodate our customers when necessary. Of course, in the event of an emergency, Beacon takes the required steps to remedy the situation and while these cannot be anticipated, we provide notifications of emergency maintenance as soon as possible.
We would certainly like to guarantee a minimum response time for all problem resolution, but because of the nature of some problems and resource constraints, it is simply not possible. Consequently, Beacon offers customized levels of support and uses a system (ConnectWise) that ensures that all problems reported to Beacon are tracked, assigned, and resolved as quickly as possible. Each Customer has different requirements in terms of responsiveness to a trouble or service call. Choose from three different service levels that primarily differ in response time and rates during non-business hour: (1) Standard 8-hour response, (2) Silver 4-hour response, (3) Gold 1-hour response.
3000+
domains & subdomains
1000+
hosted websites
140+
dedicated servers
