As an international home furnishings company, W. Schillig operates across global teams—with North Carolina-based staff collaborating regularly with executives and designers in Germany. This level of coordination requires fast, reliable networks and seamless communication tools to keep business moving.
To support these demands, W. Schillig relies on Beacon IT Services (BITS) as their IT partner. From infrastructure management to day-to-day support, BITS ensures systems run smoothly—allowing leadership to stay focused on serving customers without interruption.
What doesn't BITS do for us? They handle just about everything from installing new servers to helping someone log in. I’m not even aware of everything they do because most of it is seamless. If there’s an issue, we call BITS and it’s taken care of. Our ship is in motion. It has to keep going forward. If one thing breaks, the ship slows down. BITS keeps us on track. And that’s critical.
Vice President of Sales, W. Schillig
BITS provides comprehensive, day-to-day IT support that ensures W. Schillig’s operations continue without disruption. By proactively managing systems and resolving issues quickly, BITS helps prevent slowdowns that could impact productivity across global teams.
During the rapid shift to remote work in 2020, W. Schillig encountered performance issues with their VPN under increased demand. BITS quickly identified the problem and implemented an alternative solution using workstation terminals, allowing employees to work efficiently without disruption.
BITS translates complex technical challenges into clear, actionable insights. When taking over from a previous provider, the team clearly explained the risks of aging servers and guided W. Schillig through a critical upgrade, empowering leadership to make confident decisions and strengthen their IT environment.
