NC811 (North Carolina 811) is a nonprofit organization responsible for processing excavation requests across the state—handling approximately 2.6 million requests annually. Operating 24/7, including nights, weekends, and holidays, their systems must remain online at all times. To support this level of demand, NC811 relies on Beacon IT Services (BITS) to monitor, maintain, and strengthen their IT infrastructure—ensuring uninterrupted service when it matters most.
Since partnering with BITS, NC811 has gained a proactive, responsive IT partner capable of supporting both day-to-day operations and high-pressure situations.
The professionalism of BITS has always been top-notch. I know they’ll give us an honest appraisal of our needs and expectations. It’s so very refreshing, and we appreciate it very much.
Executive Director, NC811
With millions of annual requests and emergency calls at all hours, downtime is not an option. BITS provides continuous monitoring and maintenance to ensure NC811’s systems remain fully operational—supporting essential statewide services without interruption.
When a rooftop HVAC unit leaked directly into NC811’s server room overnight, the situation threatened to shut down critical systems. BITS responded immediately, arriving on-site within hours, assessing damage, drying server components, and restoring operations before the start of the business day. By the time NC811 leadership became aware of the issue, BITS had already been working to resolve it—preventing major disruption and ensuring business continuity.
When NC811’s internal IT director took an unexpected leave, BITS stepped in to fill the gap. Acting as an extension of their team, BITS provided project management, strategic planning, and hands-on technical support. This collaboration evolved into a full co-managed services partnership, with BITS maintaining access to critical systems and supporting both ongoing maintenance and strategic initiatives.
