With approximately 500 employees collaborating across offices nationwide, Lucent Health depends on a secure, high-performing IT environment to support its operations. From network reliability to data analysis and security, their systems must run efficiently at all times.
Since 2016, Beacon IT Services (BITS) has partnered with Lucent to enhance and support their IT infrastructure. What began as a Wi-Fi upgrade at a Winston-Salem office has evolved into a long-term collaboration spanning hardware procurement, network optimization, backup solutions, and ongoing security support.
It's been great to have BITS as a partner to chime in and give us another perspective and set of eyes. We have weekly meetings, and BITS is great about asking questions we didn't think of. It's helped make us more current in terms of what's available.
Vice President of Database Administration, Lucent Health
BITS provides ongoing monitoring of Lucent’s servers and firewalls, helping identify and address issues before they escalate. This added layer of oversight allows Lucent’s internal IT team to stay focused on high-priority initiatives without worrying about missed alerts or system vulnerabilities.
BITS takes a proactive approach to identifying and resolving issues, often addressing potential problems before they impact operations.
“Compared to other IT providers, BITS is extremely proactive. If something’s wrong, they let us know, and the follow-up to resolve it is just as strong.”
Systems Administrator, Lucent Health
Through ongoing collaboration, BITS has become a trusted extension of Lucent Health’s internal IT team—providing the expertise, oversight, and proactive support needed to keep systems running at peak performance.
