Looking for the technical expertise of a national provider without the frustration of call centers and faceless ticket queues? Since 1998, Beacon IT Services (BITS) has been delivering responsive, personalized support backed by decades of experience—right here in your community.
Our team provides reliable, stress-free managed and co-managed IT services for businesses across the Piedmont Triad—including Greensboro, Winston-Salem, and High Point—as well as Wilmington and surrounding counties through our new coastal office.
From cybersecurity and cloud services to infrastructure management and help desk support, BITS offers fast, friendly service with a focus on security, reliability, and peace of mind.
As an extension of your team, BITS brings today’s technology and expertise all together to manage and protect your infrastructure so you can focus on your business and customers.
"I do most things on my own, but need help with certain tasks."
If this sounds familiar, managed IT services from Beacon IT Services (BITS) will make your life a great deal easier. Rely on BITS to keep your software up to date, install patches, perform regular backups, and provide security solutions. Prevent outages and data loss before they damage your business or reputation.
"I just started or made changes to a business and need network infrastructure."
BITS will handle your cloud migration and together, we'll take your business to the next level. We help you streamline your business operations, provide secure backup, and increase productivity with Office 365. And if you're already using it, we'll apply updates and help you maximize its capabilities. Interested in a hybrid cloud solution? Let’s talk.
"We had a ransomware attack and needed help."
Defending against cyber threats is a necessity these days. BITS protects you and your business while you tend to more pressing issues. First, we establish a strong network perimeter defense including a managed firewall, network management, and inspections. Then with proactive monitoring, anti-malware, anti-virus, DNS filtering, and anti-spam protection, you'll get the whole cyber security package.
"I want to protect my data and need secure backup files."
All it takes is for someone to accidentally delete important files, and your business's valuable information could be lost forever. Let the experts at BITS provide you with cost-effective data protection and backup so that you never have to suffer from data loss. BITS will put measures in place to protect your data if accidents happen, and ensure quick restoration of any lost information so you can get back to work in no time.
"I'm not a techie. So how do we work together?"
We are different than most IT Services companies. We have a Project Management Office that assigns a senior project manager to work with you, not a technical lead. Therefore, you not only have access to technical resources, but a PM to ensure projects are on time and on budget.
Managing your IT infrastructure is a routine but critical need, no matter how big or small your business is. Inevitably, every business owner runs into IT concerns they are not equipped to handle. These problems can be frustrating and costly and often go unaddressed due to a lack of managed IT services expertise or bandwidth.
Beacon IT Services (BITS) offers you peace of mind with reliable IT support. Allowing expert IT professionals to manage your IT needs frees you to focus on running your business and applying your expertise to your customers. Our technicians are available to assist users with any issues via remote access quickly, but also on site as needed. We also provision and set up equipment, manage licensing, and custom configure everything for each customer. This typically includes desktops, laptops, servers, firewalls, backup devices and much more. While we provide full support to most of our customers, we also offer co-managed IT support to supplement the IT staff of some customers and provide cost-effective options for very small businesses.
Everyone could use a little bit of help. That's the rationale behind our approach to co-managed IT services. If your team is stretched too thin or internal expertise is lacking in key areas, we're ready to plug right in at a moment's notice.
We've helped clients reconfigure their enterprise data backup solutions, solved productivity-killing network connectivity concerns, initiated compliance audits and reviews, and added bandwidth where and when it was needed. In today's fast-based world, it is invaluable to have a trusted IT partner who provides needed technical support and peace of mind right when you need it.
Small business IT support may not be top of mind when all you're focused on is getting your business off the ground. But without a dedicated IT expert, technical issues can snowball, and before you know it, you're offline and scrambling for a fix.
At BITS, we work with you to implement a comprehensive IT support plan that includes data storage, cloud services, monitoring, system fixes, and updates. Our focus is to keep your business network functioning properly and securely. Since we're local there are no endless emails or waiting on hold. We'll be on-site the same day and have you up and running in no time!
Running a small or mid-sized business is hard enough. The last thing any business owner needs to worry about is a routine IT problem – like if the latest security patch is active on all company hardware. Beacon IT Services (BITS) makes these IT concerns a non-issue with our cloud-managed services. And the cloud offers far more than just the ability to manage your office computers!
What are the benefits of migrating to the cloud?
If you're ready to apply the benefits of the cloud to your business, BITS is ready to help with our cloud migration services. Let's get your data off the ground and up into the atmosphere!
Cyber security is essential nowadays for your business, just like antivirus and malware protection. But it goes well beyond basic security measures and desktop protection. No one is immune from cyber attacks. Increasingly complex exploits, malware extortion attempts, and theft of sensitive information are all strong reasons to prioritize an enhanced level of security for your business.
BITS is that trusted, knowledgeable partner you need to keep your network secure and your proprietary data safe. As the digital security landscape changes daily, BITS is constantly researching, adjusting and improving protection from ransomware, phishing scams, data breaches, and more.
BITS security solutions are based on multiple layers of protection. We lay a strong foundation with a mix of a fully customized firewall, active network management, and regular network inspections. Your security is further enhanced by continual updates of vulnerable business applications (i.e. patch management) and 24/7 monitoring.
Finally, we prepare your business for the most common forms of cyber exploits by deputizing your team via extensive security awareness training. Many security breaches are actually triggered by an internal action, which means training employees to recognize threats BEFORE they happen. BITS makes sure that your business network is protected top to bottom.
BITS firewall services protect your digital network so your business will stay secure, productive, and ready to meet any challenge. Rest easy because we will make sure your firewalls are configured properly and monitored regularly.
Don't leave the security of your data to chance. With BITS on your side, our comprehensive endpoint security will protect your business by fortifying your remote access plan. We can ensure your employees' devices are secured and ready for all remote work, travel, and work-from-home situations.
1250+
Active Users
2000+
Devices Managed
24/7
Support
