While just about every e-commerce website I’ve worked with optimizes for Google search, it amazes me how many underestimate the value of effective internal site search. If you’re not dedicating some effort to improving your internal search, you’re losing business.
Conversions aren’t the only thing impacted by a properly optimized site search (although it certainly is the most important). Internal site search can provide clues that have implications across the board and help you effectively manage your bricks-and-mortar business, too.
Here’s a short list of SEO principles that, if employed, will help you get the most from your internal site search (and boost conversions!):
Set up site search tracking in Google Analytics. It’s simple and you can do this right inside your current Google Analytics account.
Step One: You need to determine the query parameter your site search is using. Simply perform a search, any search, on your site. Look at the URl of the results page and identify the designation immediately following the question mark. For the example below, I went to a popular outdoor clothing and equipment site and did so.
As you can see, it’s a “q” in this case.
Step Two: Go into your Google Analytics account and click Admin, View Settings and scroll to Site Search Settings.
Step Three: Under the heading Site Search Tracking, simply click the slider to the “on” position. Look for the heading Query parameter and add the character that designates a search in your URl. In this example, it was “q”. Click the Strip query parameters out of URl button and save.
This will enable you to view the terms visitors searched on your site within Google Analytics.
Add often searched query terms to your keyword research. Once you know what people are searching while on your website, you’ll not only gain insight into ways to optimize your search terms for products and/or categories but you’ll get great ideas for new products.
NoIndex your search result pages. If someone performs a generic Google search hoping for a quick answer and lands on your internal search page instead, it may not result in a good experience. Google thinks it is less likely to. That being the case, it makes sense to block them.
Never display “No Results Found”. It serves no useful purpose to you or the user. If the item they’re searching for is out of stock, consider displaying related products. If the term is completely unrelated to any of your products, serve up a list of your best selling items with a blurb that reads “We couldn’t find the item you’re looking for. Perhaps you’re interested in one of the best sellers below.”
Don’t pass up a chance to ask for a sale. Proper use and optimization of your internal site search has been done to dramatically improve, even double in some cases, conversions. A designated Google Analytics Partner since 1998, the digital marketing team at Beacon has a wealth of knowledge regarding internal site search and ways in which it can be leveraged to improve your bottom line. Questions? Email me or call a Beacon team member at 1.866.585.6350. We’re ready to discuss ways in which we can help y make your online business more profitable than ever before.