17 07, 2018

Google Analytics: Understanding Your Audience

By | 2018-07-18T07:20:49+00:00 July 17th, 2018|Categories: Google Analytics, Higher Education, Web Development|Tags: , , , |

What Does the Data Tell You About Engagement?

The competition for students in higher education is fierce. With so many excellent options for undergraduate and graduate studies, colleges and universities spend a considerable amount of time and resources recruiting prospective students.

These efforts include email campaigns, mailers, deployment of recruiters to high school campuses, and many other marketing programs. But, one of the most effective tools in your recruiting arsenal is your website.

A higher education website has to be geared to many audiences and be able to accomplish a multitude of tasks — keep the campus informed about news and events, allow students to register and schedule classes, provide accurate parking information for visitor, and much much more. However, serving as a primary marketing vehicle for prospective students is one of the higher ed website’s main goals.

But, how do you know if your website is doing the intended job? Or, if it’s doing it well? How can you make sure that your visitors are engaging with your site and taking the actions you want them to take? Your website is not a grocery store. You can’t just follow someone around and see what they’re putting in their shopping cart.

Luckily, the digital nature of the internet allows you to track all sorts of interactions users engage in with your higher ed website. With a properly configured Google Analytics (GA) account, you can learn a lot about your target audiences — from how long they stayed on your site and how many pages they visited, to the geographic area from which they logged on and the device they used.

GA Device Analysis

One of the cooler things that GA can tell you is how many of your visitors use a desktop computer, a smartphone or a table device to access your website. Why is this important?

Not too long ago, device usage data was used to justify an investment in a responsive website design. A responsive design allows for a dynamic display of information based on the type of device you’re using to access the site and the size of your device’s screen. If you’re accessing the website from a smartphone, the elements of the webpage shift to accommodate mobile-friendly viewing. Logging on to the site from your desktop is often a richer user experience, due primarily to the advantage of a bigger screen.

Today, however, a responsive design is almost a must for a higher ed website — or, any website, really. With mobile devices set to overtake desktop devices as the preferred browsing tool sometime in the near future, many developers are recommending a responsive design as a default.

So, if justification for mobile-friendly sites is no longer necessary, what else is device tracking used for? Well, there’s a treasure trove of insights that can be discovered by tracking certain metrics along with device data.

You can compare the bounce rate, pages per session, and average session duration data between desktop and mobile users to see if there’s a significant difference. If your bounce rate for mobile users is higher (as in the pictured example), it can be an indication that your site is not geared toward mobile users enough. That should lead you to audit the mobile experience on your site and make improvements to any discovered shortcomings.

GA Audience Analysis

What else can GA data tell you about your audiences? Setting up some custom tracking can help you segment your audiences, track their various click paths and evaluate conversion metrics.

There are certain pages on a higher education website that attract a specific audience. For example, the Admissions page is a good bet to be primarily used by prospective students and their parents. The Career Services page, on the other hand, is most likely to be accessed by current students. Enabling tracking on these landing pages allows you to track the different audiences and learn about their usage habit and interests.

You can also zero in on any problem pages from which a significant amount of users end up leaving the site. Fixing these pages could go a long way to improving the experience for all your users.

There are also some simpler factors that can help you better target your marketing efforts. The Demographics, Geo and Behavior tabs in your GA account allow you to track age and gender, geographic location, and repeat visits of your website users. This data provides a rich foundation for decision-making in several areas, including in what part of the country to spend your marketing dollars.

Beacon Knows Google Analytics

Want to know more about how your Google Analytics account can drive a more fine-tuned marketing program? Give our experts a call at 855.695.2408, we’d be glad to talk to your team.

7 06, 2018

Bringing Your Web Design to Life

By | 2018-06-07T14:08:43+00:00 June 7th, 2018|Categories: Higher Education, Web Development|Tags: , , , |

HTML: The Foundation of Your Website

It’s common knowledge that, in today’s hyper-digital marketplace, your chances for success are limited without a strong website presence. As an experienced marketer, you know reflexively that a well-designed and expertly developed website is an irreplaceable marketing tool that differentiates your brand from your competitors.

What makes a great website, however, is a topic that can be debated without end. Ask a content strategist, a graphic designer, and a site developer that question and you’re likely to receive different answers from each — maybe even wildly different.

Regardless of their favorite website features or components, digital marketing experts know that, without a strong foundation, no site will ever perform up to expectations. So, what serves as the foundation of a website? What brings to life your creative vision, technical capabilities and conversion opportunities?

That answer is easy — it’s the underlying HTML code. Laying that foundation properly, to withstand the shifting sands of time, is the tricky part.

Mapping Your Creative Into HTML

At Beacon, we’ve developed a time-tested process for website development – our Brains, Beauty and Brawn approach. Foundation laying is brawny work. But it’s made easier by the steps completed in the Brains and Beauty stages.

In these first two phases, we suss out our clients’ cosmetic, functional and design requirements and create detailed webpage outlines. This work is informed by our research into target audiences and interviews with various stakeholders. The insights gained in this process are translated into page mockups with notes explaining how each included webpage feature should operate.

Our mockups include mobile and desktop variants. In order to make your site as user friendly as possible, it’s important to think about how the site will function across various devices that your target audiences use.  To ensure a smooth build-out process, these decisions have to be considered in the design stage, before development begins.

Once the mockups receive client approval, our developers start the heavy lifting — writing the HTML code and building out the site per the approved specifications.

Developing Flexible Templates

Our goal is to deliver a website that’s not only easy for users to navigate, but also easy for our clients to manage. Brains and Beauty take care of your site visitors. The Brawn phase is geared to make your website administrators happy by giving them maximum control. We do this by building flexible page templates that can be arranged into a number of different configurations.

Traditional website development calls for the creation of static page templates — home page, landing page, interior content page, etc. The larger and more complex your site, the more templates you’ll likely need. Additional templates add expense to an already costly development process. They also add confusion for your website managers.

We get around these problems by creating templates that can easily be manipulated into different variations by your staff. This puts them in control, ultimately making your website more responsive to your users’ needs.

Instead of restricting all design decisions to the front end of the development process, flexible templates allow you to continue optimizing your site for the duration of its life. The result is a living website that changes and grows with your audience.

Beacon Knows Websites

Have questions or concerns about your website’s performance? Request a free website audit, and let our team evaluate what’s going right and what could use a helping hand.

3 05, 2018

Visual/Marketing Design

By | 2018-05-03T14:37:15+00:00 May 3rd, 2018|Categories: Higher Education, Web Development|Tags: , |

Essential Elements of Website Redesign

More than four billion people use the internet regularly, according to the latest statistical estimates. That translates to more than half of the world’s population. A lot of eyes on screens, for sure. Which is why it’s smart to invest in your digital storefront – your website.

But, it is 2018… everyone has a website. Maybe even several.

Not only is the competition fierce, but internet users have a notoriously short attention span. If you can’t communicate to a visitor what you’re all about in five to seven seconds, you can pretty much forget about winning their business.

That’s a pretty tough and complicated proposition. After all, odds are that you don’t have a homogeneous prospect base that seeks just one specific product/service and lives in a well-defined geographical area. Your students probably come from many walks of life, are interested in different educational services for different reasons, and exhibit diverse user behaviors.

Yes, you can target these audiences with well-sculpted digital campaigns. But, you still have to attract them to your site, and be able to keep them there long enough to communicate your value proposition. If your website isn’t prepared to handle that job, it’s time to consider a redesign.

Over-Arching Component of Your Marketing Strategy

Your website is the flagship in your marketing armada. This means that your site defines your brand, and all other marketing efforts support that foundation.

You’re likely to engage in many marketing activities to attract prospects. You may be fond of email campaigns. Perhaps you’ve found a PPC wizard and online ad campaigns are a key performer for you. Maybe traditional direct mail is your bread and butter.

Unless you’re trying to increase foot traffic on campus, all of those marketing efforts should be steering prospective students, and their parents, to your website. As such, your website has to be instantly recognizable as yours and ensure a seamless transition from the other marketing channels.

Brand, Personality & Messaging

When visitors land on your home page, there should be no question or ambiguity about whose site it is. Having a unique and engaging brand helps in this regard. When revamping your website, make sure that your brand personality is worked into the design and jumps off the page from the get go.

Users should also be able to use your site with ease. No visitor is going to stick around for long if they can’t quickly and intuitively navigate your menus or find the information they’re looking for.

Lastly, remember to keep your messaging short and punchy. Internet users skim – they don’t typically like to read a lot of text. Keep paragraphs short, use bullet points or lists whenever appropriate, and include visual content – videos, pics, infographics, etc. – as much as possible.

Does My Website Need a Redesign?

Beacon can help you answer that question. Give us a call at (866) 708-1467, and we’ll be happy to perform a detailed audit of your website.