After the Launch...
Your new online store is now up-and-running for customers around the world to see. Was all that work and the investment worth it? It better be. Our goal at Beacon isn’t to simply launch an online store. Just like you, we are proud of what we create. It's important for us to see that all that hard work, design, development, content, products, interfaces and cool features are delivering on your strategy and goals. Isn't that why we partnered on this project?
We can't just walk away. So Beacon’s Strategy Team provides a 30-day and 90-day Progress Report to gauge success (visits, traffic flow, conversions, etc.) as compared to the baselines gathered during the Strategy Phase. They review the data in Google Analytics to determine progress toward goals, gather valuable insights and pack it all into informative report.
Going forward, you can count on Beacon to provide continued support. Beacon’s Preferred Client Services Group (“PCS”) handles maintenance requests from our many clients around the country. Our ticketing system logs every request and assigns them to a Project Manager (typically the same PM that worked on the original project). You will always get a quick response from our PCS group to answer your questions and support continued growth.