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Higher education websites face a difficult challenge that websites in many other industries do not have to endure: Catering to a handful of audiences with one website.
The typical list of audiences that frequent a university or college website includes:
Imagine how much impactful Google Analytics reporting would be if the data could be segmented based on audiences such as these. Analysis of audience activity could lead to improvements in content display, website navigation, and call-to-action optimization. In order to implement audience segmentation for a higher education website, follow these steps:
You may want to include all of the audiences listed above, or it may make sense to just start with Prospective Students, nail down that audience, and then add more audiences later. The best way to define each audience is by noting what actions can confidently be associated with just that audience. Examples of such actions could be:
Notice that there can (and should) be more than one action used to identify any given audience. An important point about defining audiences by action is to be careful to avoid actions that could be performed often by multiple audiences. For example, logging into the school’s email provider is an action probably done by students, faculty, and staff. You cannot confidentially single out any of those audiences with that action.
Under the property settings in the Account Admin for Google Analytics is a link for Custom Definitions. (Side Note: These instructions are for Google’s Universal Analytics syntax, their most current version. If you are on an older version, it is time to update your website analytics.) When you click Custom Definitions, you will then need to click Custom Dimensions.
First, make sure that the website’s pages load properly in a test environment after the custom dimension code has been added. Also, use a test reporting view in Google Analytics to make sure that the custom dimensions are loading in the reports. In most reports, all you need to do is add a secondary dimension, typing an audience name to find the custom dimension in the list. You can also create custom reports, adding these custom dimensions as a primary dimension.
Once the custom dimension tracking goes live, decide on an amount of time to allow new data to populate in the reporting view, maybe a couple of weeks or a month, depending on the website’s traffic volume. Upon analyzing your new data, you will be able to determine if the actions you have tagged on the website are representative of that audience. For example, you may see audience totals much higher or lower than expected, compared to overall traffic or to other audiences. Take that opportunity to adjust the actions tagged for those audiences in question. Of course, you will always have the opportunity to tag additional actions in the future, further refining your audience reporting.