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What started out as a fairly basic request from one of my clients (“Could you send me some whitepapers about the use of instant messaging in the workplace?”) became a laborious quest to separate the loud cries to “Click here for FREE Instant Messaging” and “Make $$$, work from home with IM” from the actual authoritative research on the subject.
Once I finally collected what I hope is a balanced list of “why you should” and “why you shouldn’t” articles, I thought it merited a blog post. Hopefully you will find this list useful as you explore the pros and cons of this hot topic! Have more good links to share? Please add them to the comments below!
IM in Education
IM in Business